Your Dragon A400 is shipped partially assembled. All Dragon A400 machines are fully assembled, calibrated, and tested at headquarters. Then, the machines are partially disassembled for shipping. Your Dragon A400 comes with a comprehensive assembly manual.

Are replacement parts available?

Yes, we keep a full stock of inventory of parts.

Where is the Dragon A400 made?

Your Dragon A400 is proudly assembled here in the USA. All of our departments are located in our 36,000 square foot facility in Osceola, Wisconsin. Almost all of the parts are from the Minneapolis & St. Paul area here in the Midwest.

Does the software have import, export, CAD/CAM, and designer abilities?

Yes. The Dragon CAD/CAM software can import/export to and from many of the commonly used CAD programs (such as Solidworks, Inventor, AutoCAD, PRO Engineer, Tekla, SDS2, etc.) and can be used as a design program.

How does the Dragon A400 load?

From the front, back, top, or either side; it depends on how your shop is set up and what you are cutting. There are multiple ways to easily load material. The tube can be placed in the front gate, then tightened into the self-centering four jaw chuck, and then the front gate can be closed to the correct amount of tightness on the material. Usually, loading takes one person.

What is the cut speed?

The cut speed varies based on a variety of factors; including material size, cut design, material type, tolerance requirements, material thickness, the use of a coolant system, and others. Depending on the variables, the torch can run up to 120 inches per minute while cutting. Between cutting, the rapid travel can run up to 1100 inches per minute (X-axis) and 30 RPM (Y-axis).

What is the cut quality/dross level?

The dross level varies based on a variety of factors; including amperage used, cut speed, material size, cut design, material type, tolerance requirements, and material thickness. Optional coolant circulation system can greatly improve the cut quality and dross level. You can request a benchmark/sample package to see the Dragon cut parts in person.

What is the tolerance on the cuts?

+/- 0.010” (0.254mm)

What software maintenance, charges, and updates occur with the Dragon?

A 2 Year Maintenance Package is included in the purchase of a Bend-Tech Dragon A400. After the 2 Year Maintenance Package has expired, there is a year long maintenance package that is repurchased on a yearly basis to continue to receive support and software updates.

What is your current lead time?

Typically, our lead time is 0 – 4 weeks. Bend-Tech always has inventory of the A400 by constantly manufacturing machines. For the current lead time, contact our sales personnel.

Is the Dragon A400 a production machine?

Yes.

How many Dragon machines are out in the field?

Over 550 as of July 2020.

How does the Dragon A400 load?

From the front, back, top, or either side; it depends on how your shop is set up and what you are cutting. There are multiple ways to easily load material. The tube can be placed in the front gate, then tightened into the self-centering four jaw chuck, and then the front gate can be closed to the correct amount of tightness on the material. Usually, loading takes one person.

How long has Bend-Tech been in the tube & pipe business?

Since 2001.

How easy is the software to use?

Like many software programs, it does take some time to get comfortable knowing the ins and outs of the Bend-Tech Software. Most people become comfortable using the Bend-Tech Software after a couple days of practice and from there they become increasingly aware of the more detailed features. In case there is confusion with certain aspects of the software, we have Wiki pages and videos to help teach and train people on the software (see more). Also, the Bend-Tech support staff is always around to help during the normal weekly business hours. There is an On-site Training option available for purchase (see more). The On-site Training includes Bend-Tech sending a Dragon Technician on-site to train your Dragon Operator(s) on how to use the machine and the software. Customers are also allowed to come visit Bend-Tech headquarters to receive their training.

Do you have more questions for us? We have a full staff of dedicated sales personnel to help answer any of your questions:

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